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Return policy

At Juwelina we make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you 14 days to change your mind on any of your purchases from this website.

To qualify for this, the item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original box, instructions, guarantee and all extras.

When we receive the item, our returns department confirm that everything is present and in its in original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.

Tailored jewellery cannot be returned unless they are found to have manufacturing faults.